Refund and Returns Policy
At Al-HarmainDates, we are committed to providing our customers with the highest quality dates and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.
Exchanges can only be made within 7 days from the date of delivery.
To be eligible for an exchange, you must provide proof of shipment, the original invoice, and clear pictures of the dates.
If the exchange is due to a mistake made by the customer, a fee of Rs 350 will be charged. If the mistake was made by Al-Harmain Dates, the exchange will be free of cost.
Return can only be made within 7 days from the date of delivery.
To be eligible for an Return, you must provide proof of shipment, the original invoice, and clear pictures of the dates.
To initiate a return, please follow these steps:
Contact Al-Harmain Dates customer service at 0302-1226018 Or Live Chat.
Provide your order number and the reason for the return.
Once your return is approved, you will receive instructions on how to return the item(s).
To receive a refund, you must send the parcel back to our office at office No. 502, 5th Floor, landmark plaza, I.I.chundrigar road Near jung press , Karachi. Refunds will be processed within 48 hours of receiving the returned item(s). The refund amount will be transferred to you via bank transfer, Easy Paisa, or Jazz Cash.
To initiate an exchange, please follow the same steps as outlined in the return process. You will be asked to indicate the item you would like to receive in exchange.
If you have any questions or concerns about our return and exchange policy, please contact Al-Harmain Dates customer service at 0302-1226018 Or Live Chat.